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Scenario A customer reports they are unable to connect to any computers outside of the office and they are
unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following
output: IP address169.254.2.4
Subnet Mask.255.255.0.0
Default Gateway.
Which of the following could be causing the issue?
A. The subnet mask is not correctly configured.
B. The DNS client has not been configured on the computer.
C. The DHCP client is unable to obtain an IP address from the DHCP server.
D. The default gateway is not specified.
Answer: C
A technician is cleaning spyware from a Windows XP machine. Because of the infections, the unit
cannot browse the Internet to obtain anti-virus updates.Which of the following is the BEST course of
action? (Select TWO).
A. Boot into safe mode and format the drive.
B. Install a pop-up blocker and update Internet Explorer.
C. Boot to Safe Mode with Networking and attempt updates.
D. Boot into safe mode and perform CHKDSK.
E. Apply updates manually by downloading the definition files on another machine.
Answer: CE
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